Telephone reporting

Telephone reporting can be done via the numbers listed in the table below. Before contacting one of these numbers, please refer to the frequently asked questions below:

a. Protect your identity

The Exyte Ethics Line call center is operated externally by Deloitte Tipp-offs Anonymous to ensure independence and total anonymity. The availability of the respective hotline contact number is provided in the table with the countries and phone numbers below.

At the beginning of the call – either for live answering or voice mail- you will be prompted to confirm your preferred option of protection of your personal identity. You can choose between the following confidentiality options:

  • “Anonymous” where you are not required to provide any of your personal details,
  • “Partially Anonymous” where the personal and contact details provided remain with Deloitte Tip-offs Anonymous only and
  • “Confidential”, where the personal and contact details will be provided to the Exyte Corporate Compliance Team

Please inform the operator or leave a message on the voice mail facility e. g. “Please treat this report confidential.”

We would like to encourage you to choose the options “Partially anonymous” or “Confidential” in order to facilitate the investigations of the Exyte Corporate Compliance Team. Your identity will certainly not be disclosed to anyone who is not involved in the investigation process.

b. Describe your case

In order to assist the Exyte Corporate Compliance Team with sufficient information for a meaningful investigation to take place, please refer to the following checklist before making your call:

  • The protection of personal identity/how your report shall be treated, e.g. “Please treat this report confidential.”
  • Date and time of the incident
  • A detailed description of the irregularity you have observed
  • Was there any exchange of money, gifts or entertainment?
  • The physical address where the irregularity occurred
  • Name(s) of the people involved
  • Do you have any evidence (documents, invoices, bank statements, purchase orders, etc.)? If possible, please attach such items to your mail.
  • Are there any witnesses?

Please provide as much detail as possible. This will support us in the investigation. Thank you.

After submission of your report to an operator, you will be provided with a reference number. Please diligently write down this reference number and keep it safe.

If you made an anonymous report via voice mail, please call the Exyte Ethics Line at a later stage and speak to an operator to obtain your reference number and feedback. You can also contact Deloitte Tip-offs Anonymous via email (exyte@ethics-line.com) to obtain the reference number and feedback. In this email, please state in the subject line “Feedback requested” and provide the exact time of your call and some details on your case for authentication. Please note that by making use of the email facility, your email address will become known to Deloitte Tip-offs Anonymous, but not to the Exyte Corporate Compliance Team, if not explicitly preferred.

Your report will be translated into English (if necessary) and then be provided to the Exyte Corporate Compliance Team for investigation. The Exyte Corporate Compliance Team may have further questions on the incident and might contact you via Deloitte Tip-offs Anonymous. The contact will be made by either by telephone or email, depending on the contact details you provided. Therefore, we kindly ask you to check your emails from time to time if there is a respective message from Deloitte Tip-offs Anonymous. Please answer this email - either by writing to Deloitte Tip-offs Anonymous to maintain anonymity or by answering to the Exyte Corporate Compliance Team directly (ethics@exyte.net)- since the Exyte Corporate Compliance Team might be dependent on your help.

For further questions regarding telephone reporting, please contact the Deloitte Tip-offs Anonymous team via email (exyte@ethics-line.com) or via telephone by dialing the relevant contact number for your region and select the option to speak to a live operator.

COUNTRY CONTACT DETAILS CONDITIONS AVAILIBILITY & ALLOCATION OF REFERENCE NUMBERS
All Email: exyte@ethics-line.com not applicable

The service is available 24/7. 

You can make use of the email facility to raise your concerns in any of the following languages: English, German, French, Dutch, Italian, Spanish, Portuguese, Serbian, Polish, Czech, Russian, Hindi, Turkish, Arabic, Hebrew, Mandarin, Cantonese and Bahasa Malay.

Once your report has been received, the Deloitte Report Analyst will provide you with the reference number assigned to the case.

All Website: www.tip-offs.com not applicable

The service is available 24/7. 

You can make use of the website facility to raise your concerns in any of the following languages: English, Arabic, German, Russian, Spanish, French, Italian, Dutch, Polish, Portuguese, Mandarin, Turkish, Hebrew and Czech. 

Once your report has been successfully submitted via the website, you will be provided with a reference number assigned to the case.

US and Canada Tollfree –
1-888-414-8731

Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.

Live answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

United Kingdom Tollfree –
0808-189-0076
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.

Live answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Switzerland Tollfree –
0-800-897-961
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. German during European business hours and voice mail after hours.

Live Answering: A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Philippines, Thailand, Vietnam Singapore national number 
+65-31587647
National call rates from fixed line / national mobile rates apply

English 24/7.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

China, Indonesia, Malaysia, Singapore, Taiwan Singapore national number
+65-31587649
National call rates from fixed line / national mobile rates apply

English 24/7. Mandarin, Cantonese and Bahasa Malay available during Malaysian business hours and voice mail after hours.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Serbia Tollfree –
0800-190-316
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.  Serbian voice mail 24/7.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Poland Tollfree –
0-0-800-141-0197
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.  Polish voice mail 24/7. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Netherlands Tollfree –
0-800-022-3787
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Dutch during European business hours and voice mail after hours.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Mexico Tollfree –
01-800-099-0658
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Spanish during Mexico business hours and voice mail after hours.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.
number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide  you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference 
Number.

Italy Tollfree – 
800-877533

Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.  Italian voice mail 24/7

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Israel Tollfree –
1-809-15668
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7.  Hebrew voice mail 24/7. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference
Number.

Ireland Tollfree – 
1-800-948-604 
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Germany Tollfree –
0800-183-8416 
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. German during European business hours and voice mail after hours. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference 
Number.

France

Tollfree – 
0805-080450 
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. French during European business hours and voice mail after hours. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Czech Republic Tollfree –
800-701-205
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Czech voice mail 24/7.

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Belgium Tollfree  -
0800-265-09
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Dutch and French during European business hours and voice mail afterhours. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

 

Lebanon and Saudi Arabia

Bahrain national number 
+973-16199431

National call rates from fixed line / national mobile rates apply

English 24/7. Arabic voice mail 24/7.

Live Answering: A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Austria Tollfree – 0800-802131 Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. German during European business hours and voice mail after hours. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail:  If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Australia Tollfree –
1 800 090 296
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. 

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Russia Tollfree –
88007072954
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Russian voice mail 24/7.

Live Answering: A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Brazil Tollfree –
0800 892 1489
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Portuguese during Brazilean business hours and voice mail after hours. 

Live Answering: A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

India Tollfree –
0008001008277
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Hindi during Indean business hours and voice mail after hours. 

Live Answering: A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.

Turkey Tollfree – 
00800142052076
Tollfree from fixed line / Accessible from most mobile networks; mobile rates  apply and vary depending on network and/or contract

English 24/7. Turkish voice mail 24/7.  

Live Answering:  A Deloitte Contact Centre Agent will provide you with your personal reference number at the end of the call.

Voice Mail: If you have submitted a voice mail message, you can contact the Exyte   Ethics Line by e-mail to request a reference number. Alternatively, you can call the Exyte Ethics Line and select the option to speak to an operator in English, who would provide you with the reference number. If you left your contact details when submitting your report to the voice mailbox, a Deloitte Report Analyst will contact you to provide the Reference Number.